Comments on: Defending the Community Ambassador http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/ Evan Hamilton on Community-building Mon, 30 Aug 2010 23:21:00 +0000 hourly 1 By: Evan Hamilton - Community Manager, SEO, and Rock Star » Blog Archive » Yes We Did. Together. http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-44 Evan Hamilton - Community Manager, SEO, and Rock Star » Blog Archive » Yes We Did. Together. Fri, 07 Nov 2008 17:31:33 +0000 http://www.uugh.com/wordpress/?p=33#comment-44 [...] case, this country) would not survive or thrive without them.  As I said back in my post about why the Community Manager is important: “If you don’t listen to your community, you are either going to fail or you will have to [...] [...] case, this country) would not survive or thrive without them.  As I said back in my post about why the Community Manager is important: “If you don’t listen to your community, you are either going to fail or you will have to [...]

]]> By: Francine http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-43 Francine Mon, 17 Dec 2007 17:58:15 +0000 http://www.uugh.com/wordpress/?p=33#comment-43 Great post. Though there's something to be said for wanting to build a community naturally, it definitely helps to have someone there to jump-start the process and make people who may be just casual users feel more a part of the community and more inclined to come back. Personally, I know that when I got a nice little compliment from a community administrator at Yelp, it made me excited that someone was actually reading the info I put on there, giving me positive feedback, and also was able to answer a few questions I sent to her via email once she made the connection. Great post. Though there’s something to be said for wanting to build a community naturally, it definitely helps to have someone there to jump-start the process and make people who may be just casual users feel more a part of the community and more inclined to come back. Personally, I know that when I got a nice little compliment from a community administrator at Yelp, it made me excited that someone was actually reading the info I put on there, giving me positive feedback, and also was able to answer a few questions I sent to her via email once she made the connection.

]]> By: Omar Upegui R. http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-42 Omar Upegui R. Mon, 10 Dec 2007 14:37:40 +0000 http://www.uugh.com/wordpress/?p=33#comment-42 Hi Evan: [Companies like to have big unveilings, to surprise their audience, and (frankly) to keep their ideas secret so they don’t get ripped off. Communication between releases is not in their nature. However, it is part of human nature to want to know what’s going on and part of human nature to talk about things they’re excited about. I know people who are just short of physically upset when they don’t know what Flock is up to, even if it’s as simple as “planning our holiday party”.] I echo with your words about not being secretive about what the company is doing. The more you tell your customers/followers about your activities, the more they will believe and purchase your products/services. Open the door and let your customers know what your are doing for them. Only with an intense communication with your customer will you be able to churn out products/services that will exceed your customer's expectations. Great post, I really liked it! Regards, Omar.- Hi Evan:

[Companies like to have big unveilings, to surprise their audience, and (frankly) to keep their ideas secret so they don’t get ripped off.

Communication between releases is not in their nature. However, it is part of human nature to want to know what’s going on and part of human nature to talk about things they’re excited about. I know people who are just short of physically upset when they don’t know what Flock is up to, even if it’s as simple as “planning our holiday party”.]

I echo with your words about not being secretive about what the company is doing. The more you tell your customers/followers about your activities, the more they will believe and purchase your products/services.

Open the door and let your customers know what your are doing for them. Only with an intense communication with your customer will you be able to churn out products/services that will exceed your customer’s expectations.

Great post, I really liked it!

Regards,

Omar.-

]]> By: domainhg Blog Archive » Defending the Community Ambassador http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-41 domainhg Blog Archive » Defending the Community Ambassador Mon, 26 Nov 2007 07:50:16 +0000 http://www.uugh.com/wordpress/?p=33#comment-41 [...] click here to read [...] [...] click here to read [...]

]]> By:   Defending the Community Ambassador by speedyda http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-40   Defending the Community Ambassador by speedyda Mon, 26 Nov 2007 07:22:22 +0000 http://www.uugh.com/wordpress/?p=33#comment-40 [...] check the full story here [...] [...] check the full story here [...]

]]> By: Evan Hamilton http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-39 Evan Hamilton Mon, 26 Nov 2007 05:03:10 +0000 http://www.uugh.com/wordpress/?p=33#comment-39 Hey Connie, Thanks...I agree, it's nice to give someone that focus. It's by no means a BS position. It's a lot of work and benefits the company. Glad to hear you're enjoying Flock! We're already humming away on our next set of innovations and enhancements (many of which were driven by community feedback, of course). :) Hey Connie,

Thanks…I agree, it’s nice to give someone that focus. It’s by no means a BS position. It’s a lot of work and benefits the company.

Glad to hear you’re enjoying Flock! We’re already humming away on our next set of innovations and enhancements (many of which were driven by community feedback, of course). :)

]]> By: peakeyed » Defending the Community Ambassador http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-38 peakeyed » Defending the Community Ambassador Mon, 26 Nov 2007 03:19:48 +0000 http://www.uugh.com/wordpress/?p=33#comment-38 [...] Check it out! While looking through the blogosphere we stumbled on an interesting post today.Here’s a quick excerptI will refer to the position that we’re discussing here as Community Ambassador, but it has also been called Community Advocate/Evangelist/Manager (I’ll state my take on the “Manager” title later in the post). … [...] [...] Check it out! While looking through the blogosphere we stumbled on an interesting post today.Here’s a quick excerptI will refer to the position that we’re discussing here as Community Ambassador, but it has also been called Community Advocate/Evangelist/Manager (I’ll state my take on the “Manager” title later in the post). … [...]

]]> By: The Four Tenets of the Community Manager http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-37 The Four Tenets of the Community Manager Mon, 26 Nov 2007 01:43:15 +0000 http://www.uugh.com/wordpress/?p=33#comment-37 [...] (Update 2: Kevin adds a lot to the conversation and challenges the idea that “They aren’t your communities to manage“, also read Evan’s response to Kevin.) [...] [...] (Update 2: Kevin adds a lot to the conversation and challenges the idea that “They aren’t your communities to manage“, also read Evan’s response to Kevin.) [...]

]]> By: loolu » Defending the Community Ambassador http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-36 loolu » Defending the Community Ambassador Mon, 26 Nov 2007 01:31:09 +0000 http://www.uugh.com/wordpress/?p=33#comment-36 [...] click here to read [...] [...] click here to read [...]

]]> By: Connie Bensen http://www.evanhamilton.com/2007/11/defending-the-community-ambassador/#comment-35 Connie Bensen Mon, 26 Nov 2007 01:21:38 +0000 http://www.uugh.com/wordpress/?p=33#comment-35 Hi Evan, You made some great points. I almost blogged a response to Kevin's post too, but decided to not. It's nice to have a concerted effort with someone directing the community effort, isn't it? And I'm enjoying Flock. Hi Evan,
You made some great points. I almost blogged a response to Kevin’s post too, but decided to not.

It’s nice to have a concerted effort with someone directing the community effort, isn’t it?
And I’m enjoying Flock.

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