"Business is simple. Management's job is to take care of employees. The employees' job is to take care of the customers. Happy customers take care of the shareholders. It's a virtuous cycle."
John Mackey, Founder and CEO, Whole Foods Market
Love this quote, which I spotted in Chip Conley's book Peak. Somehow companies keep forgetting that their customers pay the bills. Why would you accept (even build, in some cases) anything that makes them unhappy?