A few very pleasant folks have interviewed me in the last couple of months, so I figured I'd share those here.
Support-Driven Podcast - Scott Tran interviews me about kicking off a community effort, finding your community niche, and combining customer service & community. Also available on iTunes.
Big Door - I discuss why customer loyalty isn't marketing, the community management trends I see, and metrics one should look at.
Startup Product Summit - A little bit older, but arguably one of my best and most widely-accessible talks. I cover customer feedback, customer-focused product design, and how to understand when data or customers are misleading you. Slides available here.
Hope you find these helpful, useful, or at least entertaining! :)