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Customer Experience Musings

Evan Hamilton on scaled customer success, customer education, customer advocacy, and community.

Community moderation comments

My AMA with Bassey Etim, Community Desk Editor at The New York Times

Evan Hamilton
Evan Hamilton

Last week I had the pleasure of hosting an AMA with the very smart, very pleasant Community Desk Editor at The New York Times, Bassey Etim. Taking questions from me and the crowd, Bassey mulled on building moderation teams, the future of journalism, and getting buy-in from coworkers.

(Feel free to skip the first minute, which is mostly me getting set up in Blab and waiting for Bassey to call in.)

Bassey is speaking alongside folks from Etsy, Spark Capital, Genius, and Pure House at CMX Summit East, which I'm organizing!

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