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Customer Experience Musings

Evan Hamilton on scaled customer success, customer education, customer advocacy, and community.

Tech

But really, what would you do if there was no email? Thomas Knoll's drastic experiment

Evan Hamilton
Evan Hamilton

We're building the next generation of companies, and they look nothing like the previous ones. Right? Email is dead? Meetings are stupid? Companies should be flat?

I hear a lot of people talking about these subjects and some trying to implement them, but nobody as drastically and definitively as Thomas Knoll. His writeup on the email-less culture at Primeloop is both terrifying and exciting. Definitely worth a read!

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