Category Archives: Customer Service

Thinking about keeping customers waiting longer than 5 minutes on hold?

“A recent Google consumer survey showed 57.8 percent of callers were willing to be put on hold for up to 5 minutes. But 32.3 percent of respondents said they were not willing to wait at all for a customer service representative. So if a business keeps callers waiting longer than 5 minutes, it will lose 90 percent of those calls, according to the survey.”

(emphasis added)

Via CustomerThink