According to my records, I’ve been hosting Community Manager Breakfast for five years. Wow. That’s a long time, especially in the world of startups! With that in mind, and in honor of today’s Community Manager Appreciation Day celebration, I decided to mull over the changes I’ve seen since I first launched this little meetup back in 2011.
1) We’re less focused on social media.
That’s huge. When I first started in community management, it was clear that social media was going to be “a thing”. And we all wanted to be part of it. But it wasn’t 100% clear how it fit in with community management. For a moment, we seemed to toy with being content creators, garnering likes and retweets. We had a lot of big discussions around social media during those early breakfasts. But gradually something became clear: social media was a great tool for engaging an audience, but not always a great tool for connecting people to each other. And as many of those channels become increasingly noisy and broadcast-focused, I am glad we didn’t hitch our success to them.
2) Individual specializations are starting to develop within community management.
Five years ago, community managers did a lot of things…but not in a good way. We often were the first marketer, the website copy writer, the office manager, the customer support rep, etc. These days we’re increasingly being actually hired to do what we do: bring people together. And this means we can start to specialize within that general focus. Now we see developer evangelists, event organizers, open source facilitators, support community managers, and more. This gives our discipline more depth and more directions for practitioners to grow in.
3) We’re formalizing our practice.
While five years ago we were merely seeking to bring some sense and definition to community management, now we’re focusing on formalizing, documenting, and improving it. While it’ll forever develop and change and improve, we now are starting to see things like the commitment curve providing repeatable structures that we can build off of, rather than always starting from scratch.
4) Community managers were and are great people.
I’m so lucky to have met every single person who has come to breakfast and for all the support you’ve given me over the years. I’ve met so many of you that, to my great embarrassment, I can’t always remember everyone’s name! But please know next time you see me: I think you’re great, I thank you for coming, and remind me of your name and we’ll have an awesome conversation.
Here’s to another five years of breakfasts! Hope to see you at one if you’re in SF or NYC!